| USEA shipping notes |
| Please provide BEST with a shipment pre-alert - a lack of a pre-alert to BEST or a delay in BEST receiving this alert will reduce our effectiveness in determining that the customer has a shipping issue and prevents BEST from taking actions to intervene and apply necessary actions. |
| Please provide BEST will accurate shipping documentations - this is a common occurrence and does cause BEST to have to intervene on the shipper's behalf to recover items. When BEST intervenes on behalf of our customers and collaborators a charge will be sent to the customer via an invoice. In most cases inaccuracies needs to be corrected at the shipper's side and inevitably causes delay due to geographical locations/difference in time-zones. |
| Please know that there are delays associated with items arriving in Manila on the weekend or national holidays - Items that arrive on a Saturday will not be cleared until the evening, whilst items that arrive in Manila on a Sunday will not be cleared until the next working day. Similarly items arriving during a Philippine's national holiday. |
| Availability of original shipping documents - It is common practice to have original shipping documents on display and attached to the shipment, these are required by Customs to be surrendered during customs clearance formalities and unless these are readily available from freight forwarders to be claimed by BEST's broker customs clearance cannot be completed. |
| Philippines Bureau of Customs - On occasions the Bureau of Customs' automated clearance system breaks down and can delay items. |
| Damaged Packages - If a package becomes damaged then before Customs allows these packages to be withdrawn from their warehouses they require representatives from the importer, the customs broker, the freight forwarder, the concerned airline, the warehouse operator and the Commission on Audit to be present and they execute a Bad Order Cargo Release Document. |
