Service & Support

BEST Cloud is focusing on delivering complete service packages for Ceelab technology end-users.

BEST Cloud offers four levels of Service and Support.

1. BRONZE - a 48 hour response time on technical support and service issues
2. SILVER - a 24 hour response time on technical support and service
3. GOLD - a 12 hour response time on technical support and service
4. PLATINUM - a 20 minute response time on technical support and services

Limitation to software updates only can also be agreed upon if the customer is resting on self-service/support.

Contact support

Technical documentation

All technical documents are available for downloading from ceelab.com.